Last Updated: 27 October 2026
At Alluvi Retatrutide Pen, we believe customers should receive clear information about purchases, cancellations, and their rights if something goes wrong.
This Return & Refund Policy explains how eligible returns, refund requests, damaged goods, and order cancellations are handled.
This policy applies to goods lawfully sold through our website. It does not authorise the sale or supply of any product that cannot legally be supplied in the United Kingdom.
1. Your Consumer Rights
Customers purchasing eligible goods online may have statutory cancellation rights under the Consumer Contracts Regulations 2013.
In general, qualifying online purchases can be cancelled within 14 days of receiving the goods, even when the goods are not faulty.
Certain statutory exceptions apply, including to particular sealed goods that become unsuitable for return for health protection or hygiene reasons after being unsealed.
Different rights apply when goods are faulty, damaged, or not as described.
Nothing in this policy limits or excludes rights provided by applicable consumer protection law.
2. Eligibility for Returns
For eligible, non-faulty goods, returns must comply with the applicable statutory cancellation rules and any clearly communicated, lawful additional return conditions.
Where relevant, returned goods should:
- Be appropriately packaged for return
- Include their original components and accessories
- Be accompanied by proof of purchase
- Be handled in a way that does not cause unnecessary damage
Additional restrictions may apply to sealed products where the relevant statutory hygiene or health-protection exception is engaged.
These requirements do not override a customer’s legal remedies for faulty or misdescribed goods.
3. Damaged, Faulty, or Incorrect Items
If an eligible order arrives damaged, contains an incorrect item, or does not match its description, please contact us.
Email: sales@alluviretatrutidepen.co.uk
To help us investigate, please provide:
- Your order number
- Your name and contact details
- A description of the problem
- Photographs of the goods or packaging, where available and appropriate
We will review the information and explain the available remedy.
Depending on the circumstances and applicable consumer law, remedies may include a refund, replacement, repair, or another legally required solution.
We will not require customers to waive their statutory rights.
4. Cancelling an Order
If you wish to cancel an eligible order before dispatch, please contact us as soon as possible.
Where statutory cancellation rights apply, cancellation is not necessarily prevented simply because an order has already been dispatched.
The applicable cancellation period, product exceptions, and return requirements will determine your rights.
If an accepted order cannot legally be fulfilled, we will arrange for any payment collected for the unfulfilled goods to be returned.
5. How to Request a Return
To start a return or refund enquiry:
Step 1: Email sales@alluviretatrutidepen.co.uk.
Step 2: Include your order reference and explain whether you wish to cancel, return an item, or report a problem.
Step 3: Our support team will review the request and provide the relevant return instructions.
Step 4: Where a physical return is appropriate, follow the return instructions supplied.
Step 5: We will assess the request and provide the applicable refund or remedy.
Please contact us before sending items so that we can explain whether a return is appropriate and how it should be handled.
6. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and applicable consumer law.
For a valid change-of-mind cancellation, customers may be responsible for direct return costs where this was properly disclosed before purchase.
Where goods are faulty, incorrect, or not as described, we will meet any return costs that we are legally required to bear.
Any additional voluntary return arrangements will be communicated clearly.
7. Refund Processing
Approved refunds will be issued in accordance with applicable legal requirements.
For a qualifying statutory cancellation, reimbursement will normally be made using the original payment method, unless the customer expressly agrees otherwise.
Where permitted by law, reimbursement may be withheld until the goods have been received or appropriate evidence of their return has been provided.
Any legally required refund deadlines will be observed.
The time taken for a refunded amount to appear in an account may also depend on the payment provider.
We will not impose unauthorised refund deductions or fees.
8. Sealed and Health-Sensitive Products
Some goods require particular handling because of their nature, hygiene considerations, or storage conditions.
Where the legal exception for sealed health or hygiene goods applies, the statutory change-of-mind cancellation right may be lost if the seal is broken after delivery.
This exception does not automatically apply to every sealed product and does not remove legal remedies for faulty, unsafe, or misdescribed goods.
Products requiring temperature control or specialist handling must be assessed under their applicable product-specific requirements.
9. Missing or Delayed Deliveries
If an eligible order has not arrived within the agreed delivery period, please contact us with your order reference.
We will investigate the issue and explain the available options.
Where goods have not been delivered, the customer’s rights will be determined by the agreed delivery terms and applicable consumer law.
10. Exchanges
Where exchanges are available and legally permitted, requests will be considered according to product eligibility, availability, and statutory rights.
If a replacement is not available, we will explain any applicable refund or alternative remedy.
11. Changes to This Policy
We may update this Return & Refund Policy to reflect changes in our lawful operations or applicable requirements.
Updates will be published on this page with a revised date.
Changes will not remove rights already established under an existing contract or applicable law.
12. Contact Us
For questions about cancellations, returns, faulty goods, or refunds, please contact:
Alluvi Retatrutide Pen
Email: sales@alluviretatrutidepen.co.uk
Website: https://alluviretatrutidepen.co.uk
Our team will review your enquiry and provide guidance appropriate to your circumstances.